Market Research Hub (MRH) has recently broadcasted a new study to its broad research portfolio, which is titled as “Global Help Desk Outsourcing Market Size, Status and Forecast 2025” provides an in-depth analysis of the Help Desk Outsourcing with the forecast of market size and growth. The analysis includes addressable market, market by volume, market share by business type and by segment (external and in-house).The research study examines the Help Desk Outsourcing on the basis of a number of criteria, such as the product type, application, and its geographical presence.
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This report studies the global Help Desk Outsourcing market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
In 2017, the global Help Desk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global top players, covered
HP Enterprise Services
Market segment by Regions/Countries, this report covers
Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Market segment by Application, split into
Small and Medium Enterprises
Table of Contents
Global Help Desk Outsourcing Market Size, Status and Forecast 2025
1 Industry Overview of Help Desk Outsourcing
1.1 Help Desk Outsourcing Market Overview
1.1.1 Help Desk Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Help Desk Outsourcing Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.5 Southeast Asia
1.3 Help Desk Outsourcing Market by Type
1.3.1 Outsourced Level 1 and Level 2 Support Services
1.3.2 Outsourced Technical Helpdesk Support Services
1.4 Help Desk Outsourcing Market by End Users/Application
1.4.1 Large Enterprises
1.4.2 Small and Medium Enterprises
2 Global Help Desk Outsourcing Competition Analysis by Players
2.1 Help Desk Outsourcing Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
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