Market Research Hub (MRH) has recently broadcasted a new study to its broad research portfolio, which is titled as “Global Helpdesk Automation Market Size, Status and Forecast 2025” provides an in-depth analysis of the Helpdesk Automation with the forecast of market size and growth. The analysis includes addressable market, market by volume, market share by business type and by segment (external and in-house).The research study examines the Helpdesk Automation on the basis of a number of criteria, such as the product type, application, and its geographical presence.
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This report studies the global Helpdesk Automation market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Helpdesk Automation market by companies, region, type and end-use industry.
In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
In 2017, the global Helpdesk Automation market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global top players, covered
HP Enterprise Services
Market segment by Regions/Countries, this report covers
Market segment by Type, the product can be split into
Incident Management Systems
Self-service Password Reset
Incident Management Portal
Market segment by Application, split into
IT and Telecom
Government and Education
Manufacturing and Automotive
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Table of Contents
Global Helpdesk Automation Market Size, Status and Forecast 2025
1 Industry Overview of Helpdesk Automation
1.1 Helpdesk Automation Market Overview
1.1.1 Helpdesk Automation Product Scope
1.1.2 Market Status and Outlook
1.2 Global Helpdesk Automation Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.5 Southeast Asia
1.3 Helpdesk Automation Market by Type
1.3.1 Incident Management Systems
1.3.2 Self-service Password Reset
1.3.3 Knowledge Base
1.3.4 Incident Management Portal
1.3.5 Automated Diagnostics
1.4 Helpdesk Automation Market by End Users/Application
1.4.1 IT and Telecom
1.4.3 Government and Education
1.4.5 Manufacturing and Automotive
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